Legal

Terms of Service

Last updated 10 July 2026

The Ameena Suite platform is operated by Novatrax Company Limited. These Terms of Service (the Terms) govern access to and use of the Ameena Suite platform, websites and related services (together, the Service). By creating an account, subscribing, or using the Service, you agree to these Terms on behalf of yourself and the organisation you represent (the Customer).

1. The Service

Ameena Suite is a cloud-hosted operations platform that brings finance and accounting, HR, payroll, clinical records, recruiting, sales, point of sale, inventory, document management, asset management and related modules together on a single shared source of truth. Modules are enabled per organisation and may change as the Service evolves.

2. Accounts and eligibility

You must provide accurate account information and are responsible for the activity of every user under your organisation and for keeping credentials secure. You must be authorised to bind the Customer to these Terms. Access is granted to organisations and their permitted users, not to the general public.

3. Acceptable use

You agree not to:

• use the Service in violation of any applicable law or regulation;
• upload content you do not have the right to process, or that infringes the rights of others;
• attempt to breach, probe, or circumvent security, access controls, or tenant isolation;
• reverse engineer, resell, or provide the Service to third parties except as permitted; or
• interfere with the integrity or performance of the Service.

4. Customer data

As between the parties, the Customer owns the data it submits to the Service (Customer Data). You grant Ameena Suite the rights necessary to host, process and transmit Customer Data solely to provide and support the Service. Ameena Suite maintains role-based access controls, per-organisation data isolation, and audit logging as described in our Privacy Policy.

5. Health information

Where the Service is used to process protected health information, Ameena Suite is designed to support HIPAA compliance and acts as a service provider to the Customer. A Business Associate Agreement must be executed before protected health information is processed. Ameena Suite does not represent that it is HIPAA certified.

6. Subscriptions and fees

Access to the Service is provided on a subscription basis. Applicable plans, fees and billing terms are set out in the order or plan you select. Unless stated otherwise, fees are non-refundable and subscriptions renew for successive terms until cancelled in accordance with your order.

7. Third-party integrations

The Service can connect to third-party tools such as email, single sign-on, payment gateways, e-signature and messaging providers. Your use of those tools is governed by their own terms, andAmeena Suite is not responsible for third-party services.

8. Intellectual property

The Service, including its software, design, and content, is owned by Ameena Suite and its licensors and is protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. No other rights are granted.

9. Disclaimers

The Service is provided on an as-is and as-available basis. To the maximum extent permitted by law, Ameena Suite disclaims all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Ameena Suite does not provide legal, accounting, tax, clinical or regulatory advice.

10. Limitation of liability

To the maximum extent permitted by law, Ameena Suite will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits or data. The total aggregate liability of Ameena Suite arising out of or relating to the Service will not exceed the amounts paid by the Customer for the Service in the twelve months preceding the claim.

11. Term and termination

Either party may terminate for material breach that remains uncured after a reasonable notice period. On termination, your right to use the Service ends. You may export Customer Data before termination in the formats the Service supports, subject to the Privacy Policy retention terms.

12. Changes to these Terms

Ameena Suite may update these Terms from time to time. Material changes will be notified through the Service or by email, and continued use after the effective date constitutes acceptance.

13. Governing law

These Terms are governed by the laws applicable in The Gambia, without regard to conflict of law rules. The courts located in West Coast Region will have jurisdiction over any dispute, subject to any mandatory rights you have under local law.

14. Contact

Questions about these Terms can be sent to Ameena Suite at: